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IT Troubleshooting


Security: Smart cards

General info

  • Download The Secure Access Using Smart Cards Planning Guide
  • 952013 - Description of the ICCD Smart Card Driver in Windows Feature Pack for Storage 1.0
  • 909520 - Description of the software update for Base Smart Card Cryptographic Service Provider
  • 814394 - Certificate requirements when you use EAP-TLS and PEAP with EAP-TLS
  • 834432 - How to access a network resource that requires username and password authentication when your user account requires a smart card for interactive logon
  • 834875 - Update for the "Interactive logon: Require smart card" security setting in Windows XP
  • 2213350 - CryptGenKey or CryptAcquireContext API may stop responding when you are logging on with Smart Card

Terminal Server specific issues

Windows 2008 Server specific issues

  • 949538 - A smart card logon to a terminal session stops responding on a terminal server that is running Windows Server 2008
  • 954910 - Error message when you use smart card authentication to log on to a Windows Server 2008-based terminal server from a client computer that is running Windows Vista or Windows Server 2008: "0xC000040C"
  • 952234 - When you establish a Terminal Services session that requires smart card authentication to log on to a Windows Server 2008-based terminal server, the Terminal Services session stops responding

Windows 2003 Server specific issues

  • 313629 - Custom Smartcard Template Is Not Available on the Smart Card Enrollment Station
  • 330228 - Issue with Multiple Smart Cards and Smart Card Certificate Renewal
  • 811943 - Gemplus Smartcard Drivers Are Not Included in Windows Server 2003
  • 826817 - Certificates other than logon certificates on a smart card are not propagated to the local certificate store of the user in Windows Server 2003
  • 832026 - "Local Policy of This System Requires You to Logon Using a Smart Card" Message Appears When You Try to Log On to the Server
  • 889505 - Services and scheduled tasks cannot log on if a smart card is not present in Windows Server 2003
  • 892424 - Passwords may not be maintained in an environment that contains both Windows 2000-based computers and Windows Server 2003-based computers
  • 909539 - A USB smart card reader that is connected to a Windows Server 2003-based computer stops responding
  • 919922 - A universal serial bus smart card reader that is connected to a Windows Server 2003-based computer may not detect the smart card
  • 817971 - The option in the Authentication dialog box to connect to the Exchange server by using a smart card is not supported in Outlook 2003
  • 920209 - Description of the new feature in Exchange Server 2003 that supports Smart Card authentication to Outlook Web Access
  • 837682 - Smart card APIs may fail during a Windows Server 2003 Terminal Services session
  • 875506 - The PIN dialog box may not be displayed when you use a smart card to log on to a Windows Server 2003 Terminal Services session
  • 915452 - The SCardLocateCards function cannot find the smart card when the function is called from a Windows Server 2003-based RDP server

Vista spedific issues

  • 935576 - After you use a smart card certificate to establish a remote access connection, you cannot connect a Windows Vista-based computer to a shared resource in a foreign domain
  • 943356 - Outlook 2007 prompts you for your credentials when you connect to a LAN with a smart card
  • 948088 - Misleading message when you remove a smart card in a RDP session on a Windows Vista-based computer: "The card supplied was not recognized"
  • 948927 - Error message when you use SmartCard-only authentication to log on to a Windows Vista-based client computer in a wireless network environment: "Cannot connect to <SSID>: Please contact network administrator"
  • 951373 - On a Windows Vista-based computer, the Smart Card Resource Manager may stop responding if a USB hub is disconnected from the computer while an application is communicating with a smart card reader