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TS + Citrix Troubleshooting


Applications : Office

Office 2007

  • Download the Office 2007 System Administrative Templates (ADM)
  • Deploy the 2007 Office system on a Terminal Services-enabled computer
  • 924622 - Error message when you try to start a 2007 Office program within a Terminal Server client session: "This copy of Microsoft Office <Program> cannot be used on Terminal Server"
  • 311241 - How to customize Office for Terminal Services - Office 2007, 2003 and XP
  • 936970 - Error message when you work in a Terminal Services session and save a document in a 2007 Office program to a redirected drive: "There has been a network or file permission error"
  • 940789 - You cannot send audio and video output when you accept a call or make a call in Communicator 2007 on a Terminal Server
  • 951871 - The presence status changes to Away for all Terminal Server users when an administrator locks the desktop or lets the screen saver run in Communicator 2007
  • 951152 - Support for the Unified Communication clients when they are used together with Terminal Services in a remote desktop environment
  • CTX111720 - Microsoft Office 2007 Known Issues

Office 2003 / XP / 2002

Configuring Office settings for all users of a Terminal Server is best done with Group Policies. Download the Office 2003 Resource Kit and the latest Office 2003 SP2 Administrative templates. Be sure to read the installation instructions.
  • Deploying Office 2003 in a Windows Terminal Services Environment
  • 828955 - How to install Office 2003 or Office XP on a computer that is running Windows Terminal Server
  • 308263 - How to create a Custom Maintenance Wizard file for updating installation options after you deploy a custom installation of Office
  • 827708 - During a Windows 2000 Terminal Services session, the Office 2003 Setup program stops responding
  • 911682 - Windows Installer-related event IDs are logged in the Application log when you start an Office program
  • 823586 - How to turn off the speech recognition and the handwriting recognition features in Office 2003
  • 899117 - User settings issues are not resolved when you reinstall or repair Office programs on a computer that is running Terminal Services - Office 2003, XP and 2000
  • 885380 - Every other time that you open a document in Word, the document opens in recovery mode or you receive an error message
  • 891298 - When you try to open or to save a file in an Office XP program that is running in a Terminal Server session, the Office XP program may unexpectedly quit
  • 821257 - "Not Enough Memory" Error Message When You Search for Clips in an Office Document During a Terminal Services Session - Office 2003 and XP, pre-SP5 hotfix
  • 282599 - Frequently asked questions about Ctfmon.exe
  • 287039 - Cannot Start a Trial Version of Office XP or Office 2003 on Terminal Server
  • 828956 - Running Multiple Versions of Microsoft Office with Office 2003
  • 931946 - The "From Camera or Scanner" menu option is unavailable in Office XP and Office 2003 programs during a terminal server session

Outlook specific issues

  • Considerations when Installing Outlook in a Terminal Services Environment
  • 891536 - How to increase the number of Outlook 2003 clients that your Windows Server 2003 x64-based terminal server can support
  • 263837 - OLEXP: How to Manually Remove and Reinstall Outlook Express in Windows 2000
  • 917128 - You may receive a "Microsoft Outlook cannot provide form scripting support" message when you try to open a custom form in a Terminal Server client session by using Outlook
  • 826488 - You receive an error message when you use a Terminal Services Client to start Outlook 2003
  • 912805 - Event ID: 1000 is logged in the Application event log when you try to work in Outlook 2003 on a computer that is running Terminal Services
  • 319517 - You receive an error message when you use Outlook 2002 on Windows 2000 Terminal Services
  • 302003 - Forms with VBScript do not work with Terminal Services in Outlook 2002 and in Outlook 2003
  • 828248 - Business Contact Manager (BCM) Setup may not be completed successfully in a Windows 2000 Terminal Services session in Outlook 2003
  • 827401 - Project Web Access Tab Is Blank When You Double-Click a Project Server 2003 Outlook calendar Item

Word specific issues

  • 917056 - Text is slow to appear or to disappear when you type or delete text in a table when you are using Word 2003 on a Terminal Server client - fixed in Word 2003 post-Service Pack 2 Hotfix

Excel specific issues

  • 916592 - Error message when you try to reactivate (switch to) a terminal services session in which Excel is running: "Not enough system resources to display completely"
  • 313683 - XL2002: Can See Other Users' Printers in Terminal Server Session

Misc. Office 2003 / XP / 2002 issues

  • 922688 - Picture Manager does not start when you double-click a file on a computer that is running Terminal Services
  • 898470 - OneNote 2003 appears pixilated when you run OneNote 2003 in a Terminal Server client
  • 944630 - You cannot move, close, or hide the Live Meeting 2005 sharing toolbar when you connect to a Live Meeting 2005 session in a Citrix MetaFrame-based environment

Office 2000

Office 2000 must be installed on a Terminal Server with the transform file provided in the Office 2000 Resource Kit.
  • 283675 - Installing Office 2000 on Terminal Server on a Windows Server 2003-Based Computer
  • 224313 - How to Install Office 2000 on Windows 2000 Terminal Server
  • 262689 - How to Apply the Office 2000 SR-1/SR-1a Update to Windows 2000 with Terminal Services
  • 222303 - How to install Outlook on a Terminal Server
  • 195600 - OL2000: (IMO) How to Remove and Reinstall Fax Starter Edition
  • 254841 - You receive an "Internal Error 2755" error message when you try to install Office 2000 from a remote Windows Terminal Server client
  • 285346 - PRJ2000: Error Message When You Install Microsoft Project on Windows Terminal Server: Error 2733
  • 265194 - OFF2000: Windows Installer Appears Every Time a Program Is Started
  • 274473 - Windows Installer starts unexpectedly in an Office 2000 program on Windows NT 4.0, Terminal Server Edition, or on Windows 2000 Server with Terminal Services enabled
  • 260151 - "No file format information can be found in the Registry" error message when you start Photo Editor
  • 253427 - OL2000: Cannot Run the Spelling Checker in Another Language on Terminal Services